Ebook Learning ServiceNow
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Key FeaturesLeverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructionsBuild core administration, management, and maintenance skills with IT service management and IT operations managementImprove your workflow efficiency by designing and creating responsive and automated workflowsBook DescriptionThis book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.What you will learnAcquire and configure your own free personal developer instance of ServiceNowRead (and write!) clear, effective requirements for ServiceNow developmentAvoid common pitfalls and missteps that could seriously impact future progress and upgradeabilityKnow how to troubleshoot when things go wrong using debugging toolsDiscover developer tips and tricksPick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting outAbout the AuthorTim Woodruff has spent his entire adult life working in IT systems and development, with over a decade of experience in both. He's worked for a wide variety of companies in many industries, each with their own unique processes, systems, and needs. When Tim was introduced to ServiceNow in 2010, IT Service Management suddenly seemed ... not simple, but at least simpler.Tim now runs a start-up ServiceNow development and architecture consulting company, and writes custom ServiceNow apps which he licenses or gives away for free through his company's website, www.snprotips.com.When he's not working, Tim can be found exploring abandoned nuclear power plants and other forgotten landscapes, researching obscure and arcane programming trivia, studying physics, and flying his drone with his wife (Kim) and their Beagle (Seven of Nine).Table of ContentsThe InterfaceLists and FormsUI CustomizationUnderstanding Data and RelationshipsTasks and WorkflowsUI and Data PoliciesUser Administration and SecurityIntroduction to ScriptingThe Server-side Glide APIThe Client-side Glide APIServer-side ScriptingClient-side ScriptingDebuggingPro Tips Key Performance Indicators (KPI) Examples Dashboard KPI Library automates Key Performance Indicators reporting specialized in measuring and visualizing metrics and performance trends for business executives Learning at Unisys Business Drivers Know Your Customer; Operational Transformation; Secure Client Self Service; Security Compliance Risk; Industries Commercial Communications Knowledge17 Conference ServiceNow CreatorCon is the place to be for developers and architects interested in the ServiceNow platform Join us for three days of hacking learning and connecting with ServiceNow Training and Certification ITSM Training ServiceNow training and certification services offers costeffective education solutions designed to match your skill levels learning styles and schedules HI Service Portal - ServiceNow Loading Loading Get Started - ServiceNow Wiki ServiceNow is a software platform that supports IT service management and automates common business processes This software as a service (SaaS) platform ServiceNow Wiki:SAML 20 Troubleshooting The latest release this documentation applies to is Fuji For the Geneva release see SAML troubleshooting Documentation for later releases is also on ServiceNow - Wikipedia ServiceNow Inc is a cloud computing company headquartered in Santa Clara California It was founded in 2003 by Fred Luddy the previous CTO of software companies About ServiceNow Enterprise Solutions ServiceNow With ServiceNow you can replace unstructured work patterns with intelligent and automated workflows creating a smarter more connected enterprise Knowledge17 Conference Become a Sponsor ServiceNow Want to become a sponsor for the Knowledge17 Conference? Learn more about the benefits and value you can add to the biggest consortium of service management
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